For your convenience, a list of frequently asked questions is provided below. Please be sure to review this list, as it is very possible that your question has already been answered here. If the solution you seek is not here, please feel free to contact us.
- Q01: What if I want to record some online radio program? Can the recorder tool start recording automatically?
- Q02: How to extract music from Movie CD (DVD/VCD) or Audio CD?
- Q03: How to record a conversation on the Internet?
- Q04: How to convert encrypted WMA to MP3/WAV to burn CDs?
- Q05: How to use streaming audio to add impact to your online business?
- Q06: I have recorded, but no sound during the playback?
- Q07: Which formats can I use to edit?
- Q08: How to save as MP3?
- Q09: Can I remove the voice from a sound track, completely?
- Q10: I am trying to use Freemore Audio Editor, but it is not working properly. What could be the problem?
- Q11: What does Freemore MP3 WMA WAV Converter do?
- Q12: Does Audio Converter support batch conversions?
- Q13: How can I modify the quality of the output files?
- Q14: While attempting to convert a WMA file to WAV or MP3, the converter does not seem to be responding. Why?
- Q15: Does your audio converter support mpga audio format and how do I convert it to MP3?
- Q16: Where do I find my audio files?
- Q17: How long will it take to convert a video to audio file?
- Q18: What can Freemore MP3 Cutter do for you?
- Q19: Is it possible to join different bit rate audio?
- Q20: Can I input audio files of different formats without turning them into a certain format?
- Q21: After I convert video files to AVI files, some of them files can't be played or I can only get the audio playback, why?
- Q22: I have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?
- Q23: The size of the output video is too large, why and how can I get it smaller?
- Q24: I'd like to adjust the order of the videos that I want to convert. How should I do?
- Q25: How can I know what codec an AVI file is using?
- Q26: Does Freemore 3GP Video Converter support audio conversion?
- Q27: Is it legal to download the online FLV video to my PC?
- Q28: Why did I fail to extract and encode MP3 from Audio CD?
- Q29: Can all CD-ROM drives convert CD to WAV, MP3, or WMA?
- Q30: Why do the ripped MP3 files play at wrong speed and/or shows wrong length?
- Q31: Why do I have to register with the CDDB in order to retrieve track information for CD conversions?
- Q32: What's the difference between CDDB and CD-Text?
- Q33: What is VIDEO_TS?
- Q34: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.
- Q35: Can I open a PDF file with you app if there is no Adobe Acrobat Reader installed in my computer?
- Q36: How can I merge PDF files?
- Q37: Does our Freemore PDF Converter support all the PDF?
- Q38: Which languages can Freemore PDF Converter support?
- Q39: Can I edit a document with your products?
- Q40: How can I convert my PDF to Word?
- Q41: Is your product really free?
- Q42: Can PDF-to-Text extract text from scanned PDF documents?
- Q43: I have a PDF file with many pages. How can I split the PDF pages up into several different files?
- Q44: What is "Delay (seconds)"?
- Q44: What is "Delay (seconds)"?
- Q45: How come the slides don't fill up the whole screen like it does in PowerPoint? Also, can I do animation in slideshow mode?
- Q46: I can only generate the default slideshow. Why is that?
- Q47: Can I make a show and put it on the Web?
- Q48: What can I do with this generator?
- Q49: Why is the timing of my GIF incorrect?
- Q50: How can I make my GIFs generate faster while maintaining quality?
- Q51: What files can be converted by Freemore Video to GIF Converter?
- Q52: What do I do with the .exe file?
- Q53: Do you produce products for the Mac?
- Q54: How do I uninstall your products?
Q01: What if I want to record some online radio program? Can the recorder tool start recording automatically?
A: Freemore Audio Recorder provides a handy setting for time-triggered recording. You can set the precise date and time to start recording and even the duration of the recording. From now on, you will never miss your favorite radio broadcast show.
Q02: How to extract music from Movie CD (DVD/VCD) or Audio CD?
A: Pretty easy! Play your VCD/DVD/CD with a player then save the sound into MP3/WAV with Freemore Audio Recorder.
Q03: How to record a conversation on the Internet?
A: Somebody is talking with you on the Internet, now you may save the talking to MP3/WAV/WMA with Freemore Audio Recorder to burn them onto CD.
Q04: How to convert encrypted WMA to MP3/WAV to burn CDs?
A: Some files format like encrypted WMA could not be converted with audio converter software; in this case, you can play your sound and save the sound into MP3/WAV with Freemore Audio Recorder to burn your own CD.
Q05: How to use streaming audio to add impact to your online business?
A: Share MP3 files with your friends. Because there are always more MP3 audio players than wave players, you can enjoy your music in more places; sending MP3 files is easier than sending wave files as the smaller size & you’ll be able to share more music with family and friends. You also can burn WAV files onto CD.
Q06: I have recorded, but no sound during the playback?
A: Please check if you have selected the correct source for recording. Secondly, make sure the recording volume is not pointed to zero. Check our recording tutorials for more guide.
Q07: Which formats can I use to edit?
A: Freemore Audio Editor supports the
following file formats:
Waveform Audio (PCM Wave) Files (*.wav);
MPEG Audio (Various Layers) Files (*.mp3;*.mp2;*.mpeg);
Windows Media Audio Files (*.wma);
OGG Vorbis Audio Files (*.ogg);
CD Audio Tracks (*.cda);
VOX Dialogic ACPCM Files (*.vox);
RAW Audio Files (*.raw; *.pcm);
G.72x Audio Files (*.g721;*.g723;*.g726);
AU Unix Audio Files (*.au;*.snd);
AIFF Apple Audio Files (*.aif;*.aiff;*.aifc);
MPC Audio Files (*.mpc);
DSP Audio Files (*.dsp).
A: After you hit "Save" button, there will be a browser window activated in which you can choose the file location, enter the filename and select MP3 format from the dropdown list at the bottom of the window.
Q09: Can I remove the voice from a sound track, completely?
A: No, you cannot fully remove the voice from a track. Any program that promises to remove voices completely from a sound track will also remove any sound near the voice in the stereo spectrum.
Q10: I am trying to use Freemore Audio Editor, but it is not working properly. What could be the problem?
A: This is usually caused by the file's audio content using a codec that is not supported by the conversion module. Even though it plays properly in Freemore Audio Editor, the playback engine's supported codecs are different from that of the conversion module. You should ensure you're running the latest version of Freemore Audio Editor, if you're experiencing this problem, because we are always adding support for additional codecs as the software is updated.
Q11: What does Freemore MP3 WMA WAV Converter do?
A: Freemore MP3 WMA WAV Converter takes one (or more) audio tracks and converts them from one audio format (like DTS or AAC) into another (like AC3 or MP3).
Q12: Does Audio Converter support batch conversions?
A: Yes, with the inbuilt batch conversion engineer, you can convert tons of audio files at once and you will be released from mass conversion work.
Q13: How can I modify the quality of the output files?
A: After you specify the output format you want, just activate the dropdown list below, in which you can select a quality preset as needed.
Q14: While attempting to convert a WMA file to WAV or MP3, the converter does not seem to be responding. Why?
A: Unfortunately, a major inconvenience with WMA files at present is that many files are protected, or locked. (You may use Freemore Audio Recorder to record protected WMA though instead of converting it) As far as we know, protected WMA files cannot be converted with any software. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.
Q15:Does your audio converter support mpga audio format and how do I convert it to MP3?
A: No. but you can do this trick, rename *.mpga to *.mp3, convert it to *.wav then convert *.wav back to *.mp3.
Q16: Where do I find my audio files?
A: Our audio converter products will output the files to the specified output location. You can choose a folder as output folder with the button "select". When the task processing is done, you can click "Open folder" to directly open the output folder.
Q17: How long will it take to convert a video to audio file?
A: It is hard to answer it generally. The time depends on many elements such as the speed of the CPU, duration of the input video, quality of the output video and so on. The converter shows an estimated "Time Remaining" when the conversion is processed.
Q18: What can Freemore MP3 Cutter do for you?
A: Freemore MP3 Cutter is a composition of MP3 decoding and encoding. The main function of it is to cut out or recompress MP3 sound piece from big MP3 or WAV sound file (such as recorded MP3 audio). Because all the process is digital, so there is no quality losing. With Freemore MP3 Cutter, you can also do conversion between MP3 and WAV format, recompress MP3 audio to a smaller size, etc...
Q19: Is it possible to join different bit rate audio?
A: Yes, any number of audio can be joined together, and will be set to the same bit rate you select.
Q20: Can I input audio files of different formats without turning them into a certain format?
A: You don't have to convert the source files into a certain format. Freemore Audio Joiner allows converting audio files of multiple formats at a time directly.
Q21: After I convert video files to AVI files, some of them files can't be played or I can only get the audio playback, why?
A: There are many reasons can cause
this error. The most common reason is that the proper codec
can't be detected. Maybe the following information can give
you some help in downloading and installing AVI video codec.
Intel Indeo Video Codec and I263 Video Codec, download from
http://support.intel.com/support/createshare/camerapack/CODINSTL.HTM
Microsoft MPEG-4 Video Codec (Version 1, 2, 3), these codecs
are included in the Windows Media Tool, download it from
http://www.microsoft.com/windows/windowsmedia/
DivX Codec, download it from
http://www.divx.com/divx/
Aware Inc.'s Motion Wavelets Video Codec, download it from
http://www.aware.com/telechoice/products/compression/motionwavelets.htm
Q22: I have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?
A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool.
Q23: The size of the output video is too large, why and how can I get it smaller?
A:The size of the output video is decided by the quality of it. If you want to get it smaller, please decrease the quality by selecting a preset with lower parameters such as Video Bitrate, Audio Bitrate, Sample Rate, etc. And of course, the shorter the time duration, the smaller the file size is.
Q24: I'd like to adjust the order of the videos that I want to convert. How should I do?
A: After loading videos, please highlight the video you want to move and click "Move Up" or "Move Down" to move it to the ideal position. You can also directly drag it to the place you want.
Q25: How can I know what codec an AVI file is using?
A: At first, right-click on the AVI file in Windows Explorer, and then click Properties item in the popup menu. At last, please select the Summary tab in the popup dialog, and you can get all information you need.
Q26: Does Freemore 3GP Video Converter support audio conversion?
A: Yes it does. It supports various video and audio formats. The conversion is in both ways - video to audio and audio to video.
Q27: Is it legal to download the online FLV video to my PC?
A: Yes, it is legal. When you watch an online FLV video in flash from a website (like YouTube.com), the video will be automatically downloaded to the "Temporary Internet Files" folder of your hard disk. That means that the file is saved on your computer while you watch the video and there remains until you delete it. Our application does the same thing and it allows you to choose the download folder. However, the downloaded FLV files should be for individual use only. We suggest you not to convert any authorized material.
Q28: Why did I fail to extract and encode MP3 from Audio CD?
A: 1. Your CD-ROM doesn't support audio
data extraction. In this case, Freemore Burner Ripper can't
work at present. You can try other applications which support
analog access method if you can play your CD with the sound
card. The default CD-ROM type was set incorrect and doesn't
accord with your CD-ROM.
2. Some sectors of your CD were damaged. In order to keep
perfect quality copies of the original music, Freemore Burner
Ripper will stop extracting when meet error sectors and
tried several times. You can clean your CD and try again.
Q29: Can all CD-ROM drives convert CD to WAV, MP3, or WMA?
A: Although most current CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can convert tracks from CDs to disk in digital format. Many older CD-ROM drives and some new ones, do not support this capability.
Q30: Why do the ripped MP3 files play at wrong speed and/or shows wrong length?
A: This is nothing wrong with the MP3 files extracted from music CD with Freemore Burner Ripper. Some MP3 players (hardware or software) have problem playback 48000Hz audios which is the default sample rate on DVD. And some players can't deal with the Variable Bitrate (VBR) MP3 format.
Q31: Why do I have to register with the CDDB in order to retrieve track information for CD conversions?
A: This is not a policy on our part. It is now required by Gracenote (the company who owns and operates the CDDB service) in order to access their new CDDB2 database.
Q32: What's the difference between CDDB and CD-Text?
A: CDDB, short for Compact Disc Database,
is a licensed trademark of Gracenote, Inc. It is a database
for software applications to look up audio CD (compact disc)
information over the Internet. This is performed by a client
who calculates a (nearly) unique disc ID and then queries
the database. As a result, the client is able to display
the artist name, CD title, track list and some additional
information. The database is used primarily by media players
and CD ripper software. If a CD is not recognized by a media
player or CD ripper it can be added to the database if you
fill in the names and artists etc. in a media player.
CD-Text is an extension of the Red Book Compact Disc specifications
standard for audio CDs. It allows for storage of additional
information (e.g. album name, song name, and artist) on
a standards-compliant audio CD. The information is stored
either in the lead-in area of the CD, where there is roughly
five kilobytes of space available or in the Subchannels
R to W on the disc, which can store about 31 megabytes.
The latter areas are not used by strict Red Book CDs. The
text is stored in a format usable by the Interactive Text
Transmission System (ITTS). Utilities exist to automatically
rip CD-Text data, and insert it into CDDB or freedb. CD
Text information can be encoded on a CD during mastering
or replication. Most mastering facilities will encode CD
Text free of charge, while CD replicators may charge extra
for this service. CD Text information will include CD title,
track titles and artist's name. However, be advised that
only compatible players can display CD Text. These may include
car systems, home Hi-Fi systems, some DVD players, portable
CD players, etc. Not all CD/DVD players are CD Text compatible.
A: VIDEO_TS, short for video transport stream, is one folder of most video DVDS. When you insert a video DVD into your computer, you can open the DVD and view the contents just like a folder on your hard drive. Most video DVDs have two folders in the root directory - AUDIO_TS and VIDEO_TS. The VIDEO_TS folder contains all the DVD's video data and playback information, including .VOB (video object) files, .IFO (information) files and .BUP (backup) files.
Q34: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.
A: Generally speaking, we recommend AVI output by our program. The default codec for AVI in our program is DivX, which can provide better quality as well as smaller output size. If you just want to backup your DVD on your hard drive, you'd better select AVI.
Q35: Can I open a PDF file with you app if there is no Adobe Acrobat Reader installed in my computer?
A: Yes, you can. It is 100% Free, Safe, Easy. And no Adobe Acrobat Needed!
Q36: How can I merge PDF files?
A: Put all your PDF files you want to merge and order them by "Move Up" and "Move Down", then click the "Merge PDF" button.
Q37: Does our Freemore PDF Converter support all the PDF?
A: Almost yes. Our program can open Adobe PDF 1.0 - 1.6. That includes 95+% PDF documents downloaded from the internet as my tests. If you can not open a PDF file with our Freemore PDF Converter, please contact us.
Q38: Which languages can Freemore PDF Converter support?
A: Our Freemore PDF Converter can support English.
Q39: Can I edit a document with your products?
A: It depends on how you define "edit". We currently not only support text editing, but also support page manipulation, including insert, delete, rotate, move and extract. Check out our Products page for more information!
Q40: How can I convert my PDF to Word?
A: Freemore PDF Converter is a great solution for converting PDF's into other formats for editing. Output from PDF to Microsoft Word, TXT as well as a variety of image formats is currently available. For detailed examples illustrating the features available in Freemore PDF Converter, please view the tutorials.
Q41: Is your product really free?
A: Yes, our product is really free and may be used without paying money to the authors or anyone else and your rights on the documents you create with PDFCreator are not changed in any way. That does not mean that our product has no license. Just these licenses grant you the right to use our product and to give it to anyone you like without charge.
Q42: Can PDF-to-Text extract text from scanned PDF documents?
A: No, PDF-to-Text converter will only be able to extract text if it is available as text within the PDF document. It will not perform optical character recognition (OCR) procedure on scanned PDF document. However, if you use the Freemore OCR to perform OCR on your PDF document, you can then use PDF-to-Text to convert the document it creates into plain text.
Q43: I have a PDF file with many pages. How can I split the PDF pages up into several different files?
A: We offer a tool that will handle PDF file splitting - Freemore PDF Merger Splitter. It is a tool that helps you to split your large PDF file into small PDF files with the help of page numbers, page range, and even pages.
Q44: What is "Delay (seconds)"?
A: The pictures delay (seconds) is the time that each picture will be shown on. The transitions delay (seconds) is the time of frames the transition will take between the current slide and the next.
Q45: How come the slides don't fill up the whole screen like it does in PowerPoint? Also, can I do animation in slideshow mode?
A: Freemore Slidershow Maker's slideshow mode is at best a poorman's slideshow. So it doesn't have many of the fancy features in PowerPoint.
Q46: I can only generate the default slideshow. Why is that?
A: This happens when slideshow.swf can't recognize the content of the source file. The source file must be free of errors, or it'll generate unrecognizable data. Make sure the source file is constructed in exactly the same way shown in the tutorial.
Q47: Can I make a show and put it on the Web?
A: Yes! Freemore Slidershow Maker is a free and easy-to-use software package to allow you to make several types of slide shows for display with Web browsers. You can make a Web-based slide show, an album of graphic images, or a "surf show" of Web sites.
Q48: What can I do with this generator?
A: You can make watermark-free animated gifs to yourself or your website.
Q49: Why is the timing of my GIF incorrect?
A: Some videos uploaded on YouTube are rendered in the wrong manner and thus causing the time of the video to be off. We suggest playing with the time and previewing the GIF before making it. For example, if what you're trying to create starts at 25 seconds and ends at 35 seconds, try putting 27 seconds as the start time and 37 seconds as the end time.
Q50: How can I make my GIFs generate faster while maintaining quality?
A: Every option except for "speed" will make GIF creation slower when you crank it up. However, you can make all creations faster if you minimize the length of the original video, and if you use videos whose size is similar to your final GIF. So don't upload a full HD video, and then expect a 200x200 2 second clip to generate quickly.
Q51: What files can be converted by Freemore Video to GIF Converter?
A: It can convert *.AVI; *.AVM; *.ASF; *.WMV; *.AVS; *.FLV; *.MKV; *.MOV; *.3GP; *.MP4; *.MPG; *.MPEG; *.DAT; *.OGM; *.VOB; *.RM; *.RMVB; *.TS; *.TP; *.IFO; *.NSV; *.SWF; *.WEBM; *.DivX; *.XviD; *.3G2; *.TS; *.H.264; *.MPEG-4; etc. to *.GIF format.
Q52: What do I do with the .exe file?
A: From the browser, select the option to "Run from current location". This launches setup program, which will install the program files and create an entry in the start menu. If you already downloaded the file, just double-click on it to start the installer.
Q53: Do you produce products for the Mac?
A: All of our products are fully tried out and tested with Windows 2000, XP, Vista, 7. It's now fully compatible with 64-bit versions of XP, Vista, 7. There are no Mac or Linux versions.
Q54: How do I uninstall your products?
A: Our products can be uninstalled by opening Add/Remove Programs in the Control Panel. Select our product you installed from the list and click the button "Add/Remove". This launches the uninstall program.
